Terms of Service

1. Agreement to these Terms

The Service is provided by Veridian AI India Private Limited (“ Veridian,” “we,” “us,” or “our”), headquartered in Vijayawada, Andhra Pradesh, India. If you do not agree to these Terms, do not use the Service.

Related policies form part of your agreement with us and are incorporated by reference:

• Privacy Policy
• Cookie Policy
• Security overview

2. Who we are and what TeachPilot is

TeachPilot is a learning management and teaching platform designed primarily for Indian schools, colleges, and universities, and available for use in other jurisdictions as we expand. The Service enables organizations to create and manage courses, deliver learning content (such as pages, documents, presentations, video, quizzes, and assignments), track learner progress, run live classroom activities, communicate in channels, manage calendars and notifications, and administer users, roles, and departments.

Primary product surfaces include:

• Marketing site: https://teachpilot.in
• Application: https://lms.teachpilot.in
• APIs and related infrastructure under the teachpilot.in domain family

3. Eligibility and accounts

3.1 Age and capacity

You must have legal capacity to enter into a binding agreement. Where the Service is used by minors (including school students), an organization (such as a school) must ensure that use is authorized under applicable law and that any required parental or guardian consents are obtained. We do not knowingly market the Service directly to children as individual consumers independent of their institution.

3.2 Account registration

Access typically requires an account. Depending on organization settings, you may sign in with email and password, passkeys, social or institutional identity providers we enable (such as Google or Microsoft), and other methods your organization configures. You must provide accurate information and keep credentials confidential. You are responsible for activity under your account unless you notify us of unauthorized access promptly.

3.3 Security of accounts

Organizations may require two-factor authentication for certain roles, password policies, allowed email domains, and other security controls. You agree to comply with those controls. We may rate-limit login and recovery attempts and use bot-mitigation controls to protect the Service.

4. Schools, colleges, and organizations

4.1 Organizational customers

Most use of TeachPilot is multi-tenant: an organization (school, college, department group, or similar) invites members, assigns roles (including admin, head of department, teacher, and student), and manages courses and data within its workspace. The organization is responsible for:

• Deciding who may join and with what roles and permissions
• Lawful collection and use of learner and staff personal data under applicable education and data-protection law (including India’s Digital Personal Data Protection Act, 2023 where it applies)
• Configuring optional organization policies (authentication methods, password rules, session lifetime, terms acceptance, enrollment modes, maintenance mode, and related settings)
• Content uploaded or created by its users, including course materials, assignments, chat messages, and grades
• Obtaining any consents and notices required for minors and guardians

4.2 Administrators and teachers

Users with elevated roles can view and manage learner data, course content, invitations, audit-related information, and organization settings commensurate with their permissions. Organizations must grant elevated access only to trusted individuals and revoke access when appropriate.

4.3 Organization-specific terms

An organization may require members to accept additional institution terms (via a URL it configures) before using the portal. Those institution terms are between the member and the organization; they do not replace these Terms between you and Veridian.

5. Acceptable use

You must not, and must not allow others to:

• Use the Service unlawfully, or to harass, exploit, or harm minors or any person
• Upload malware, attempt unauthorized access, probe or disrupt systems, or bypass rate limits, authentication, or access controls
• Scrape, reverse engineer, or resell the Service except as allowed by law or written agreement
• Misrepresent your identity or affiliation, or use another person’s account without permission
• Infringe intellectual property, privacy, or other rights; or upload content you do not have rights to use
• Use the Service to send spam or unsolicited bulk communications outside normal educational use
• Interfere with grading integrity, assessments, or live classroom activities in ways that violate institution policy

We may investigate suspected abuse and suspend or terminate access as described in Section 13.

6. Content and intellectual property

6.1 Your content

“Customer Content” means content submitted to the Service by you or your organization, including course materials, files, videos, messages, assignment submissions, grades, profiles, and similar data. As between you and Veridian, the organization (or the individual who owns the rights) retains ownership of Customer Content. You grant Veridian a worldwide, non-exclusive license to host, process, transmit, display, and create technical copies of Customer Content solely to operate, secure, improve, and support the Service, and as otherwise described in the Privacy Policy.

6.2 Our IP

The Service, including software, design, branding, documentation, and non-Customer Content materials, is owned by Veridian or its licensors. These Terms do not transfer ownership of our intellectual property. You may not use TeachPilot branding except as needed for ordinary use of the Service or with our written permission.

6.3 Feedback

If you provide feedback or suggestions, we may use them without obligation to you.

7. AI-assisted features

Certain features use automated systems to help design curricula and content—for example, extracting course plans from uploaded documents or generating structured outlines from objectives and syllabi. Those features may send relevant content (such as document text or course metadata) to subprocessors that provide document parsing and model inference, as described in the Privacy Policy.

AI outputs can be incomplete, inaccurate, or inappropriate for your context. You and your organization remain solely responsible for reviewing outputs before relying on them for teaching, assessment, or administrative decisions. AI features are provided to assist educators—not to replace professional judgment.

8. Availability, changes, and beta features

We aim to keep the Service reliable (including status information at https://status.teachpilot.in), but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features with reasonable notice when practicable. Preview or experimental features may be less stable and may change or be withdrawn without notice.

9. Privacy

Our collection and use of personal data is described in the Privacy Policy. By using the Service, you acknowledge that processing described there is necessary to provide TeachPilot .

10. Fees and commercial terms

Access may be provided under a separate order form, proposal, pilot agreement, or institutional contract (“Commercial Terms”). If Commercial Terms conflict with these Terms on pricing, term, or service levels, the Commercial Terms control for those topics. Where no paid agreement applies, we may limit features, capacity, or availability.

For sales and institutional onboarding, contact sales@teachpilot.in.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT CONTENT OR AI OUTPUTS WILL BE ACCURATE OR COMPLETE.

Nothing in these Terms excludes liability that cannot be excluded under Indian law, including liability for fraud or fraudulent misrepresentation.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VERIDIAN AND ITS DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THAT PERIOD, OR (B) INR 10,000, EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW.

13. Suspension and termination

You may stop using the Service at any time. Organizations may remove members and manage access within the product. We may suspend or terminate access if you materially breach these Terms, create risk for the Service or other users, fail to pay fees when due under Commercial Terms, or if we are required to do so by law. We may also suspend features for security maintenance or operational reasons.

Upon termination, your right to use the Service ends. Provisions that by nature should survive (including IP, disclaimers, liability limits, and governing law) will survive.

14. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict of law rules. Courts at Vijayawada, Andhra Pradesh, India shall have exclusive jurisdiction, subject to any mandatory protections available to consumers or students under applicable law. Before filing a formal dispute, please contact legal@teachpilot.in so we can attempt to resolve the issue in good faith.

15. Changes to these Terms

We may update these Terms from time to time. The “Effective” date at the top of this page will change when we do. Material changes will be communicated via the Service, email, or the website when reasonable. Continued use after the effective date constitutes acceptance of the updated Terms, except where applicable law requires a different method of consent.

16. Contact